Solving the issue: a Ubisoft service is currently unavailable
  • Article

  • 10:05, 21.10.2024

Solving the issue: a Ubisoft service is currently unavailable

If you're seeing the message "A Ubisoft service is currently unavailable" when trying to play games through Ubisoft Connect, you're not alone. This is a common error that gamers face when Ubisoft’s online services are temporarily unreachable. However, there are several steps you can take to resolve the issue depending on the cause. Here's a breakdown of potential fixes

      
      

1. Check Ubisoft Server Status

Before troubleshooting your own setup, it’s important to confirm whether Ubisoft’s servers are operational. Occasionally, Ubisoft performs maintenance or experiences outages that prevent players from connecting. You can check the official Ubisoft Support page or third-party platforms like Downdetector for real-time updates on server status.

      
      

2. Internet Connection Issues

   One of the most common causes for this error is a poor or unstable internet connection. You can:

  • Restart your router to ensure a fresh connection
  • Switch to a wired connection for better stability, especially if you're on Wi-Fi
  • Test your network using online speed tests to make sure you're meeting the necessary requirements for online gaming

3. Firewall, Antivirus, or VPN Interference

   Sometimes, overly strict security settings in your firewall, antivirus, or VPN can block Ubisoft services. To resolve this, you should:

  • Temporarily disable your firewall or antivirus software and attempt to connect again.
  • If you use a VPN, try turning it off or switching to a different server location.
       
       

If you confirm these tools are causing the issue, you can permanently whitelist Ubisoft Connect in your security software, ensuring it has access to online services

4. Update Your Ubisoft Connect Client and Game

   Outdated software can cause connectivity issues. Make sure both your Ubisoft Connect client and your game are updated to the latest versions. If updates aren’t automatically installed, you can manually check for them within the client.

5. Clear Ubisoft Connect Cache

   Corrupt cache files in Ubisoft Connect can sometimes cause connection problems. Clearing the cache is an easy fix:

  • Navigate to the Ubisoft Connect installation folder.
  • Locate and delete the `cache` folder.
  • Restart Ubisoft Connect and try connecting againю
      
      

6. Disable Proxy Settings

   Proxy settings on your network might prevent Ubisoft Connect from accessing its servers. Go into your internet settings and ensure no proxy is enabled unless you're specifically using one. This is a common solution for those who might have mistakenly configured these settings

7. Contact Ubisoft Support

   If none of the above fixes work, the issue might be account-related or something Ubisoft needs to address on their end. You can reach out to Ubisoft Support through their website for further assistance

        
        

By following these steps, you should be able to resolve the A Ubisoft service is currently unavailable issue and get back to gaming without interruption.

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